Common FAQ's

Q: HOW LONG FOR PROCESSING?

Upon placing your order, please allow up to 3-5 business days to have your order processed. Our fulfillment centers carefully pack your outdoor equipment and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a tracking notification through email.

Q: HELP! MY TRACKING NUMBER ISN'T UPDATING!

We appreciate your patience! Typically, tracking numbers start updating within 2-4 days as they undergo processing. Rest assured, your equipment is on its way, and you'll receive timely updates soon.

Q: HOW LONG DOES SHIPPING TAKE?

Please allow up to 3-5 days for your order to be processed, and an additional 2-5 days to be shipped out. For United States orders, delivery typically takes 7-14 business days. International orders may take 2-4 weeks depending on location and customs processing.

Q: WHY DOES SHIPPING TAKE LONGER THAN BIG BOX STORES?

Our prices are significantly lower than big box retailers because we work directly with manufacturers and suppliers to bring you professional-grade equipment at fair prices. The trade-off is slightly longer shipping times, but we work hard to get your equipment to you as quickly as possible.

Q: I ORDERED MULTIPLE ITEMS, BUT HAVE RECEIVED ONLY ONE... WHAT'S HAPPENING?

Since we carry equipment from multiple suppliers and warehouses, some items may ship separately. This is completely normal - you may receive your weed trimmer before your accessories, for example. All items from your order will arrive, just potentially on different days.

Q: DO YOU SHIP INTERNATIONALLY?

Yes! We ship worldwide to get quality outdoor equipment to customers everywhere. International shipping times vary by location and may be subject to customs processing.

Q: IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?

Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchase. Your credit card information is then securely purged from our system.

Q: HOW DO I ORDER ON YOUR WEBSITE?

Simply find the equipment you need and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: DOES WILD YARD SUPPLY PROVIDE A QUALITY GUARANTEE?

Absolutely! If you're not satisfied with your equipment or find any shipping damage, contact us immediately at wildyardsupply@gmail.com. We stand behind the quality of our outdoor equipment and will work to make it right. Your satisfaction with your purchase is our priority.

Q: WHAT ABOUT PARTS AND ACCESSORIES?

We stock genuine parts and accessories for most of the equipment we sell. If you need replacement parts, maintenance items, or compatible accessories, contact us and we'll help you find what you need to keep your equipment running strong.

Q: HOW CAN I GET IN CONTACT WITH YOU?

We handle customer service through email. You can send us an email at wildyardsupply@gmail.com with any questions about equipment, parts, or concerns that you have.

Q: WHAT ABOUT REFUNDS?

We offer refunds if: 1. You decide you don't want to purchase anymore within 24 hours, 2. Your item takes longer than the estimated delivery time, or 3. Your equipment arrives damaged.

If you need a replacement due to shipping damage - we're always happy to replace it for free! Quality equipment should arrive in perfect working condition.